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Refund policy

Requesting you to please note that since our products are only handloom & handwoven, we may only have one of each at a given point of time. As the fabrics used are only pure fabrics and the weaves are delicate, each garment thereby requires very careful handling on all stages of manufacturing & transportation. 

Therefore, we will be not able to offer returns and exchanges only in extreme circumstances & at the sole discretion of Stuti Weaves.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kashi@stutiweaves.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at kashi@stutiweaves.com.


Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong product, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items


Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.